Limited-time launch offer - use code 
Can I customize my box?
Yes. Supported bundles let you choose cube quantities and optional add-ons such as confetti, butterflies, cards, and tags.
What if I am not sure what setup to choose?
Use the occasion presets on the homepage. Pick Birthday, Graduation, Retirement, Gender Reveal, Anniversary, Congratulations, Party, or Just Because to preview a recommended bundle and add-ons before adding it to cart.
Can I edit an occasion preset?
Yes. Choose Customize first from the preset preview to open the bundle page with the suggested setup already selected. You can change cubes, confetti, butterflies, cards, and tags before adding it to cart.
Can I put money inside?
Yes. Customers commonly add cash, notes, photos, or small flat gifts. Sparkz provides the box setup, but you should keep items light and avoid overfilling the cubes.
Can I choose confetti color?
When available, confetti colors are shown as add-ons on the bundle page. Options may change based on stock and bundle setup.
Are cards and tags optional?
Yes. Cards and tags are optional add-ons when available. Cards go inside the box, while tags can be attached to the bag handles for a finishing touch.
How many butterflies are included?
Each butterfly bag includes 3 butterflies, ready to release for the reveal.
Which countries do you deliver to?
Sparkz delivers across the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. Choose your country in the selector to see delivery options and pricing for your location.
Will I be charged customs or extra fees?
Some cross-border GCC deliveries may be subject to customs, import fees, or taxes outside Sparkz's control. Sparkz does not collect or handle these charges and cannot predict which orders will be affected - checkout will flag this for orders where it may apply.
Can I change my order after checkout?
Contact Sparkz as soon as possible by WhatsApp or email. Changes depend on whether the order has already been prepared, customized, or sent for delivery.
Can I cancel my order?
Send your cancellation request before preparation or delivery begins. Once an order is prepared, dispatched, or handed to a courier, cancellation may not be possible.
What if my order arrives damaged or wrong?
Contact Sparkz as soon as possible with your order details and clear photos or videos. Sparkz may request more information before offering a replacement, partial refund, or other solution.
How long does delivery take?
You will see an estimated delivery date range at checkout once you select your country and delivery details - it is based on your destination, so it is ready before you pay, not something you wait to hear back about.
Can I track my order?
Yes. Use the Track Order link in your confirmation email, or go to the Track Order page and enter your order number and email to see its current status.
When do I pay?
Payment is handled securely through Stripe Checkout, and your order is confirmed automatically the moment payment goes through - no separate manual review or waiting period.
What currency will I be charged in?
You will be charged in your selected country's local currency - AED, SAR, KWD, QAR, BHD, or OMR - shown clearly at checkout before you pay.
Can I use a discount or promo code?
Yes. Enter your code in the promo code field at checkout and the discount is applied to your order total before payment.
Can I return or exchange my order if I change my mind?
Sparkz doesn't offer returns or exchanges for change of mind, since every box is prepared to order. Refunds are available for cancellations made before preparation begins, or for orders that arrive damaged or incorrect.
What payment methods do you accept?
Payment is collected securely through Stripe Checkout. You can pay with major debit and credit cards, and with Apple Pay or Google Pay on supported devices.