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Who we are
Sparkz is a gift-box business serving customers through its website, secure payment provider, media hosting provider, delivery partners, and customer support channels.
Data we collect
Contact and order details such as name, email, phone number, country, district, city, address, language, selected bundles, add-ons, and order notes. Cart/session data needed to keep your selected bundles and customizations available while you browse. Technical data such as browser, device, IP address, cookies, logs, security events, and analytics if enabled.
Payments and media
Payment information is processed through Stripe Checkout. Sparkz does not store full payment card numbers. Product images, videos, and uploaded media may be hosted or processed through trusted media service providers.
How we use data
Sparkz uses customer data to process orders, calculate totals, confirm delivery, provide customer support, prevent fraud, secure the website, improve the shopping experience, comply with legal obligations, and communicate about orders.
Storage and retention
Sparkz keeps personal data only as long as needed for order handling, customer support, accounting, fraud prevention, legal obligations, and reasonable business records. Some records may be retained longer where required or permitted by law.
Your rights
Subject to applicable law, customers may request access to their personal data, correction of inaccurate data, deletion of their data, restriction of how it is used, a copy of their data in a portable format, or object to certain uses of their data. Contact Sparkz by email or WhatsApp to make a request, and Sparkz will respond within 30 days as required by UAE data protection law.
Security and international tools
Sparkz uses reasonable technical and organizational safeguards to protect personal data. Some service providers Sparkz relies on to run the website, process payments, or handle media and analytics may store or process data outside the UAE. Sparkz selects providers that maintain appropriate data protection standards, consistent with UAE data protection law.
Children and updates
Sparkz is not intended for children to place orders without appropriate adult involvement. This policy may be updated as the website, payments, analytics, or fulfillment process changes.